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Gills Green Oast
Gills Green
Hawkhurst
Kent, TN18 5ET
Tel: 07802 263 589 & 07801 109 243
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Alpaca & Llama Care :: Help zone
Help zone
| Privacy statement |
Alpaca and Llama Care Ltd would like to reassure you of the following:
Our store software encrypts all of your details; name, address, card numbers etc. so that it cannot be read whilst in transit over the internet, keeping your details safe from internet fraud. We will not normally debit your card until the day your goods are dispatched.
All customer records are private, confidential and secure. We will not pass your details onto any third parties.
Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998.
If you would like to remove your details from our Online Customer Database, please email: accounts@alpacacare.co.uk
For all queries relating to privacy of data held by us please email: accounts@alpacacare.co.uk.
Data is collected so that we may continue to communicate with you information relating to sales and special offers in addition to sending you new catalogues and targeted mailings from Alpaca and Llama Care Ltd only.
Information We Collect and How It's Used
Domain Names: When a visitor comes to our website, our web server recognises only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.
Cookies: Cookies are pieces of data, sent by websites for your web browser to store on your hard drive. We do not use Cookies to store information about you so you can feel comfortable if other people use your computer.
Aggregate Information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to Alpaca and Llama Care Ltd.
Other Information We Collect: When you purchase a product on Alpaca and Llama Care Ltd, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.
Alpaca and Llama Care Ltd also collects e-mail addresses voluntarily provided to us for email updates of sales, special promotions and general updates. We sometimes use list-serve e-mails to notify customers about updates and special features on our website.
About Children: For their protection, we ask that children do not submit information to us without the consent of a parent or guardian. Secure Shopping: We use an SSL (Secure Socket Layer) digital certificate, to protect your security. Any personally identifiable information is encrypted while travelling the Internet.
Disclosure of Information Policy: We never make your e-mail address available to any other company or organisation without your permission. If you supply us with your postal address, you may receive periodic mailings from Alpaca and Llama Care Ltd with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail, calling or writing to us at the above address. If you have supplied us with your postal address, we will not share your name and address with other companies.
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